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Your Privacy Matters at Infinity Acupuncture
We respect and protect your health information in accordance with HIPAA. Here’s what you need to know:
- We use your information only for treatment, payment, and clinic operations.
- With your consent, we may send appointment reminders by phone, email, or text.
- Photos for charting may be taken to track progress, but they are kept securely in your medical record and never shared without your permission.
- Notes on acupuncture, herbal support, or lifestyle recommendations are part of your protected health information (PHI) and kept confidential.
- You have the right to access your records, request corrections, and choose how we communicate with you.
To see the full details of how we protect your privacy and your rights, please read our complete Notice of Privacy Practices (NPP).
Full Policy
Notice of Privacy Practices (NPP)
Effective Date: January 2018
Infinity Acupuncture – Wilmington & Hampstead, NC
This notice describes how your medical information may be used and disclosed, and how you can access this information. Please review it carefully.
Our Commitment to Your Privacy
Your privacy is important to us. We are required by law (HIPAA) to protect the privacy of your health information and provide you with this notice of our legal duties and privacy practices. This applies to all records of your care generated at Infinity Acupuncture.
How We May Use and Disclose Your Information
We may use and share your health information for the following purposes:
- Treatment: To provide, coordinate, or manage your acupuncture and healthcare. For example, we may share information with another healthcare provider involved in your care, such as your primary care doctor.
- Payment: To bill and obtain payment from your insurance company or other payers.
- Healthcare Operations: For daily operations, such as training staff, quality improvement, or administrative needs.
- Appointment Reminders: With your consent, we may contact you by phone, email, or text message to remind you of upcoming appointments.
- Photos for Charting: At times, we may take clinical photos to document treatment progress (e.g., before and after musculoskeletal changes, skin conditions, or posture). These photos are stored securely in your chart, never include inappropriate or identifying images, and are never shared outside your record without your consent.
- Alternative Care Notes: Our records may include lifestyle, nutrition, herbal, or wellness notes. These are part of your protected health information (PHI) and are safeguarded under HIPAA just like any other medical information.
Other Uses and Disclosures Permitted or Required by Law
We may also share information when required by law, such as:
- Public health reporting
- Court orders or legal proceedings
- Workers’ compensation claims
- Health oversight activities
Your Rights
You have the right to:
- Inspect and copy your medical records.
- Request corrections if information is inaccurate.
- Request restrictions on how we use or disclose your information.
- Request confidential communications (for example, only by phone, not email).
- Receive a paper copy of this notice at any time.
- File a complaint if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.
Our Responsibilities
We are required by law to:
- Maintain the privacy and security of your protected health information.
- Notify you promptly if a breach occurs that may have compromised your information.
- Abide by the terms of this notice.
- Provide you with a copy of this notice upon request.
Contact Information
If you have questions, requests, or concerns about your privacy rights, please contact:
Infinity Acupuncture
Phone: (910) 202-4248
Email: infinity@acupunctureinwilmington.com
Address: 4004 Oleander Drive, Ste 101, Wilmington, NC 28403
You may also file a complaint directly with the U.S. Department of Health & Human Services at https://www.hhs.gov/hipaa/index.html.