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Cancellation Policy
Infinity Acupuncture requires 24 hours (business day) notice for cancellations. If less than twenty-four hours notice is given, the patient will be charged the full price of their visit. Your scheduled appointment time is reserved just for you, and we frequently have a waitlist. We try not to overbook appointment times in order to provide excellent acupuncture care and ensure we have sufficient time to adequately treat our patients.
This policy allows other patients the opportunity to schedule in the time slot you are unable to keep. Therefore if you are unable to come, you will be charged as if you had attended the appointment. This charge is your financial responsibility and you will be required to pay this cancellation charge before your next scheduled appointment. We are unable to bill your insurance for missed appointments.
Please call (910) 202-4248 or text (910) 408-7150 when cancelling an appointment, please do not email.